Eric Richmond is a (recovering) rock and roll roadie and President of Expert SEO Consulting, a Connecticut-based digital marketing consultancy he founded in 2006. With nearly two decades focused on organic search, Eric now specializes in AI search optimization — helping businesses get cited and recommended by ChatGPT, Perplexity, Google AI Overviews, and other generative platforms. He is also the creator of CiteMetrix, an AI citation tracking platform, and Chatly, an AI-powered chatbot for WordPress. Before Expert SEO Consulting, Eric held senior roles at Complex Media, TechMediaNetwork, 360i, and Grey Interactive, and has spoken on search optimization at SMX, SES, HSMAI, and MTMP. He serves on the Board of Directors of the Internet Oldtimers Foundation and is a founding Board Member of the US Internet Pioneers Foundation. A lifelong car enthusiast, Eric is the founder of Cars and Coffee Darien — held at the historic starting line of the 1979 Cannonball Run — and Cars and Coffee Events, the largest car and motorcycle event listing website in the US. He is an accredited member of the International Motor Press Association, and on weekends you can often find him and his Mazda Miata on the track at Lime Rock Park.

Topical Authority vs. Topic Ownership: Why Being an Expert Isn’t Enough in AI Search

For years, digital marketers treated topical authority as the ultimate finish line. If you published enough interconnected content, structured your internal links correctly, and demonstrated robust E-E-A-T (Experience, Expertise, Authoritativeness, and Trustworthiness), search engines would reward you with top-tier visibility. But the rise of generative search and large language models (LLMs) has fundamentally rewritten the…

The Publisher Rebellion: Why Major Sites Are Considering Blocking Google Search Entirely

For over two decades, the digital publishing pact was simple: create authoritative, high-quality content, let search engine crawlers index it, and reap the rewards of massive organic referral traffic. Today, that foundational agreement has fractured beyond repair. Major media outlets, independent publishers, and digital enterprises are actively weighing an unprecedented nuclear option: blocking Google search…

Used vs. Cited: New Frameworks for Measuring AI Overviews and Search Volume in 2026

Traffic analytics are telling half-truths right now, and marketing teams are paying the price. When 48% of all tracked Google queries now trigger an AI Overview: serving an estimated 2 billion monthly users globally: traditional metrics like organic position and click-through rates no longer explain where your brand actually stands in the digital ecosystem. You…

The Brand Familiarity Bias: Why AI Models Favor Known Names Over Newer Competitors

You built a superior product, optimized your website for modern search engines, and delivered exceptional value to your customers: yet when potential buyers ask ChatGPT, Claude, or Gemini for recommendations in your industry, your name remains conspicuously absent. Instead, legacy competitors with inferior offerings dominate every generative response. What you are experiencing is not an…

Technical Debt in SEO: A Framework for Knowing What to Fix (and What to Ignore)

You already know that your website has errors in Google Search Console, but here is what most digital marketers miss: not every technical warning deserves your engineering team's attention. Industry benchmarks indicate that over 62% of mid-market websites carry critical technical SEO debt that drains crawl budgets and degrades organic visibility. Yet, when developers open…

Measuring AI Visibility ROI: How to Connect LLM Citations and AI Overviews to Pipeline Revenue

For years, digital marketing measurement was straightforward. You tracked keyword rankings, organic traffic spikes, and form fills, neatly wrapping them into monthly executive reports. Today, that playbook is obsolete. In 2026, buyers increasingly rely on generative artificial intelligence, multi-turn conversational search, and AI Overviews to evaluate vendors before they ever visit a traditional landing page…

Measuring Brand Visibility in Gemini: New Tactics for Tracking Citations in Google’s Chat Ecosystem

What happens when a potential buyer asks Google’s Gemini for the top software solutions in your category, and your brand is entirely omitted from the synthesized response? Traditional ranking reports will show stable green arrows for your legacy keyword positions, yet your pipeline will quietly dry up. We are living through a tectonic shift in…

Prompt Research vs. Keyword Research: Adapting Your Content Workflow for Conversational AI Search

Imagine asking a seasoned sales director to pitch your enterprise software using only two-word fragments. Absurd, right? Yet that is precisely how digital marketing teams have conditioned their content pipelines to build search strategies for decades: relying on fragmented keyword snippets to capture complex buyer intent. As conversational AI models, generative search summaries, and multi-turn…